Amazon said a brief December disruption affecting AWS Cost Explorer in a single region was caused by a misconfigured access role, not artificial intelligence, disputing a Financial Times report. The company said the issue did not touch compute, storage, databases, AI services, or other offerings and generated no customer inquiries. Amazon added it implemented additional safeguards, including mandatory peer reviews for production access, and reaffirmed its “Correction of Error” process to drive operational improvements. The company called the FT’s claim of a second AWS event “entirely false.”
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