The article from Missouri S&T argues that the greatest obstacle to widespread AI adoption in the business world is not the technology itself, but users’ confidence in their ability to use it. Citing research and psychological theories about technological self-efficacy, the article explains that many employees hesitate to embrace new digital tools, including AI, not out of opposition but from a lack of confidence and relevant training. It highlights the generational divide in technology adoption, with older workers often being less comfortable, and emphasizes the importance of targeted, role-specific training to boost mastery, vicarious experience, and positive feedback. The article concludes that companies must invest as much in building employee confidence as they do in new technology to realize the full benefits of AI in the workplace.
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