Hertz is rolling out AI-powered photo booths at U.S. airports to document vehicle condition before and after rentals, promising more objective, consistent damage assessments—and stirring a backlash from customers and lawmakers. After a renter received automated notices seeking $80 for dents and a $190 processing fee, Sen. Richard Blumenthal and Rep. Nancy Mace pressed Hertz for details on how the technology sets thresholds and ensures fairness. The system, supplied by UVeye, has scanned more than 675,000 rentals, with Hertz saying over 97% showed no billable damage. The company argues digital inspections curb subjective walkarounds and speed resolution; critics warn misreads—like shadows flagged as dents—and nondisclosure at the counter can fuel surprise costs. Sixt is piloting similar tools, while Avis says its process remains human-led and Enterprise does not use the tech, underscoring an industry split as AI spreads into routine customer touchpoints.
Inside the debate over AI damage scanners now checking rental cars
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