UK public bodies say they are being swamped by AI-generated complaints and requests, turning routine casework into a time sink just as resources are stretched. MPs’ offices report that roughly half their emails now show signs of AI drafting, while local authorities and transport agencies describe longer, more technical—and often inaccurate—submissions that still require human responses. Freedom-of-information requests at Transport for London hit a record, and employment tribunal claims rose 28% year over year, adding legal costs and delays for businesses. Officials are weighing countermeasures—from word limits and templated forms to AI triage tools—amid warnings that machine-written missives may soon require machine filters, at the risk of losing the human touch.
Related article:
